ENTERPRISE MANAGED SERVICES / MANAGE360™
Keep applications running.
Keep your business moving.
Experienced people running enterprise applications, IT and cybersecurity operations—supported by practical automation and a service desk that stays with the issue.
Applications working.
Support across ERP, CRM, HRIS and the integrations between them.
People productive.
A practical service desk for workplace technology and employee requests.
Operations improving.
Infrastructure, cybersecurity and automation connected to daily delivery.
HANDS-ON SUPPORT ACROSS THE HANDOFFS
Follow the issue.
Get the business working.
An application incident may start in an interface, an identity policy or a cloud dependency. Our teams investigate across those connections and carry the work through to resolution.
Engage Plexlane for an agreed application or technology scope, co-managed support alongside your team, or a broader outsourced operating service.
NINE FOCUSED SERVICES
The services behind
a working enterprise.
Choose the support your business needs. Each offering names the work, the operating responsibilities and the route to specialist support.
APPLICATIONS & PEOPLE
Support the work.
Keep ERP, CRM and HRIS working for the people who use them.
What we do
- Investigate supported functional and technical issues, reproduce failures and resolve known incidents across applications and integrations.
- Track issues through specialist escalation, validate the fix with business users and retain the knowledge for future incidents.
Typical engagement outputs
Application runbooks, maintained incident records and a defined resolution path.
Help employees get access, get answers and get back to work.
What we do
- Handle requests, onboarding, offboarding, devices, Microsoft 365 and collaboration issues within the agreed service catalogue.
- Prioritize business-impacting incidents, troubleshoot common faults and route specialist work with the diagnostic context already attached.
Typical engagement outputs
A working request and incident process, support knowledge and escalation contacts.
Put approved AI tools to work in everyday employee tasks.
What we do
- Implement a selected productivity use case such as knowledge search, document preparation or collaboration support.
- Configure permissions, guide users and test outputs with the business team before extending adoption.
Typical engagement outputs
A deployed use case, user guidance and a practical adoption backlog.
INFRASTRUCTURE & AUTOMATION
Run the estate.
Maintain the infrastructure behind your business services.
What we do
- Monitor the supported cloud, server, endpoint and network estate; investigate alerts and carry out agreed maintenance and patching.
- Keep asset and dependency records current and plan changes with application owners and existing providers.
Typical engagement outputs
Maintained estate records, operating runbooks and tracked maintenance actions.
Keep backups checked and recovery procedures ready to use.
What we do
- Review protection coverage and investigate failed jobs or other agreed backup exceptions.
- Test scoped restores with system and business owners and update recovery procedures from the findings.
Typical engagement outputs
Backup exception records, tested recovery steps and follow-up improvements.
Use AI to prepare the work so engineers can focus on resolution.
What we do
- Implement approved workflows for request classification, knowledge retrieval, incident summaries and diagnostic preparation.
- Connect each workflow to the service process, with permitted data, human review and escalation defined before use.
Typical engagement outputs
Working service automations, reviewed runbooks and tracked exceptions.
SECURITY & LEADERSHIP
Protect and improve.
Turn security signals into practical remediation.
What we do
- Run agreed endpoint, identity and vulnerability-management activities across the supported environment.
- Triage findings, carry out authorized remediation and work with internal teams and security providers through resolution.
Typical engagement outputs
Tracked security actions, updated control records and clear incident escalation.
Keep security practices and evidence current as the estate changes.
What we do
- Maintain agreed control records, operating procedures and evidence for the requirements defined for your environment.
- Implement scoped improvements with security and compliance stakeholders, including secure-environment support where applicable.
Typical engagement outputs
Current control records, evidence-maintenance actions and an improvement backlog.
Keep experienced technology leadership close to operations.
What we do
- Review service performance, recurring problems, operating risk and supplier performance with business leadership.
- Make investment and improvement decisions, resolve provider ownership gaps and follow actions through delivery.
Typical engagement outputs
Service reviews, prioritized improvement actions and an executive decision record.
FROM ALERT TO RESOLUTION
One issue.
A connected response.
Applications, infrastructure and security teams work from the same incident context. The service desk follows the case through the handoffs, with a named owner and a verified outcome.
- 01
Detect & prioritize
Capture the signal and establish the business impact.
- 02
Investigate & resolve
Diagnose the cause, use the runbook and involve the right specialist.
- 03
Validate & improve
Confirm service with the user and address recurring causes.
AI IN THE OPERATING WORKFLOW
AI prepares the work.
People own the action.
We implement practical automation around the service queue: categorize requests, retrieve relevant knowledge, summarize history and prepare the next action for an engineer.
Approved information sources, role-based access and human review are built into the workflow. Sensitive changes follow the agreed authorization path.
A CONTROLLED HANDOVER INTO SERVICE
Take it on.
Run it. Improve it.
01 / Take on the service
Understand dependencies, collect knowledge, test the support route and resolve readiness gaps before the handover.
02 / Run the operations
Work the queue, maintain systems, resolve incidents and keep the service record current.
03 / Improve what repeats
Use incident patterns, user feedback and operating data to prioritize fixes and automation.
WORK WITH YOUR TEAM
Co-managed support
Keep your internal leadership and specialist knowledge. Add Plexlane delivery capacity around agreed applications, operations or service-desk work.
TAKE ON AN OPERATING SCOPE
Outsourced operations
Give Plexlane responsibility for a defined service catalogue, with agreed access, coverage, escalation and reporting. U.S. oversight and delivery locations are shaped around your environment.
BEFORE WE START
Practical questions.
Clear answers.
We evaluate the versions, modules, integrations and existing support arrangements before taking on an application. The service catalogue identifies the functional and technical work Plexlane will perform and when platform-vendor or specialist support is needed.
We agree them around your supported estate, business needs, access and operating responsibilities. They are defined in the engagement scope rather than assumed from a generic package.
The service can include agreed identity, endpoint, vulnerability and evidence-maintenance activities. Monitoring, incident response and specialist-provider roles are defined around your existing capabilities and requirements.
START WITH THE OPERATING PROBLEM
What needs to work
better on Monday?
Bring the application issues, service-desk backlog or operating work that needs an experienced team. We’ll define a practical support scope and a clear route into service.