Technician-led
IT support
Day-to-day technology support.
Managed IT
PLEXLANE MANAGED IT / TAMPA BAY
Your Tampa Bay MSP.
More time to grow.
Plexlane is your managed service provider (MSP) for dependable IT support, cybersecurity and practical AI—helping Tampa Bay businesses reduce busywork and operating costs.
Experienced delivery for MSPs, established organizations and growing companies.
Local relationship · Practical AI · Ongoing support
THREE WAYS WE HELP YOUR BUSINESS
Keep IT working.
Build smarter operations.
Bring customers back.
Choose the support your business needs today and the capabilities it needs next. Plexlane brings experienced IT delivery, practical AI and technology projects, and customer-growth services together—available separately or as a coordinated relationship.
01 / CORE MSP SUPPORT
Managed IT
Keep your people productive and your technology supported, protected and ready for work.
AI + TECHNOLOGY DELIVERYBuild around
the way you work.
the way you work.
02 / BEYOND CORE MSP SUPPORT
AI & Technology Projects
Implement AI assistants, connected workflows, integrations and applications, with a clear project scope and finish line.
DIGITAL MARKETING + CUSTOMER GROWTHTurn interest into
the next booking.
the next booking.
Your customer relationships
JSCustomer recordConnected in your CRM
InquiryFollow-upNext visit
✓
Next visit bookedKeep the relationship growing.
03 / BEYOND CORE MSP SUPPORT
Digital Marketing
& Customer Growth
Attract the right customers, manage relationships in CRM, and build the follow-up and rebooking journeys that keep them engaged.
01 / MANAGED IT
The IT support your
business runs on.
One support relationship for employees, devices, Microsoft 365, connectivity and practical cybersecurity. We agree the environment, service hours and responsibilities, then keep everyday issues moving toward resolution.
HOW SUPPORT IS ORGANIZEDExperienced specialistsVendor coordinationScoped onsite support
Your peopleA clear place to ask for help
Plexlane supportContext · ownership · coordination
One point of contact. Additional expertise when needed.
A clear place for employees to get help, with defined responsibilities and escalation.
- Everyday troubleshooting and device setup
- Employee onboarding and offboarding
- Accounts, permissions and device inventory
- Coordination with software and hardware vendors
Keep email, collaboration and shared information ready for the working day.
- Microsoft 365 administration
- Teams, SharePoint and file access
- Email configuration and user changes
- Cloud and workplace configuration within the agreed scope
Connect the office, remote workers and the places where work happens.
- Wi-Fi, switches, routers and firewalls
- Internet-provider coordination and escalation
- Workstations and office connectivity
- Scheduled onsite work and project visits as scoped
Layer practical protection around people, devices and business information.
- Identity controls and multifactor authentication
- Endpoint and email protection
- Patching, awareness and phishing exercises
- Vulnerability remediation and incident escalation as agreed
Know what is protected and what needs to happen when something fails.
- Backup oversight and exception follow-up
- Agreed restore checks and recovery priorities
- Recovery documentation and vendor coordination
- Coverage and retention defined before onboarding
Make technology decisions with experienced people who also understand implementation.
- Priorities, budgets and improvement planning
- Vendor and application decisions
- Access to vCIO and vCISO expertise
- A roadmap tied to your business needs
BUILT AROUND YOUR BUSINESS
Your business.
Your working day.
Choose a business below. Each has different pressures—and different opportunities to put IT, AI and customer growth to work.
02 / AI & TECHNOLOGY PROJECTS
Build smarter ways
to work.
Bring in Plexlane to implement an AI assistant, connect existing systems, build an application or deliver a technology change. We define the outcome, build and test the capability, train your team and agree any ongoing care.
SEE HOW THE WORK CONNECTS
One inquiry. Four connected steps.
Follow a customer request from the first conversation through the next action.
THE CUSTOMER REQUEST“I’d like to book a consultation.”
People stay in control. Uncertain requests, sensitive decisions and exceptions route to the responsible person.
Start with a clear inquiry. The next three steps show where the work goes.
Illustrative example · No live calls or customer data · Integrations and business rules agreed in scopeAI assistants
Use practical AI for routine conversations, knowledge requests and administration.
We can build: voice and chat assistants, inquiry capture, knowledge assistants and human handoff.
Workflows & integrations
Connect the tools you already use and make ownership visible across handoffs.
We can build: appointment workflows, document processing, CRM/calendar integrations and task routing.
Applications & IT projects
Deliver a defined technology capability with experienced implementation ownership.
We can build: custom applications, migrations, workplace deployments and network or security improvements.
A project with a finish line. Agreed scope, design, configuration or development, testing, team training and handover. Ongoing care is optional and scoped around the deployed capability.
03 / DIGITAL MARKETING & CUSTOMER GROWTH
Win the booking.
Earn the next one.
Build a stronger digital presence and a more consistent customer relationship. Plexlane brings branding, websites, CRM, campaigns and appointment journeys together—from the first inquiry to the next visit.
WHY PLEXLANE?EXPERIENCE / EXECUTION / IMPACT
A stronger team.
A stronger business.
Technology should do more than run.
It should help your business perform.
Technician-led
10+
years of industry experienceExperts supporting midsize and large organizations
Experienced support. Broader business capabilities.
Managed ITAI & Technology ProjectsDigital Marketing
WHAT MATTERS TO YOUMSPSupport focus*plexlaneA broader business partner
Core capabilityPartial focusBeyond support scopeEnterprise experience
THE EXPERIENCE BEHIND THE CIRCLES
Experts with 10+ years of industry experience supporting midsize and large organizations.
Brand & visibility
Give people a clear reason to choose your business.
We can build: brand identity, websites, local-search foundations, business profiles and campaign assets.
CRM & bookings
Keep inquiries, customer records and appointment activity connected.
We can build: CRM setup, lead pipelines, forms, booking pages, confirmations and reminder journeys.
Retention & campaigns
Stay useful after the first purchase or appointment.
We can build: after-visit follow-ups, recurring bookings, customer reactivation, email/SMS campaigns and reporting.
Available without a Managed IT contract. Start with CRM and customer follow-up, or scope a broader growth program. Branding, website builds, paid-media management and larger CRM implementations are defined separately from the entry monthly plan.
WHY PLEXLANE?EXPERIENCE / EXECUTION / IMPACT
A stronger team.
A stronger business.
Technology should do more than run.
It should help your business perform.
WHAT MATTERS TO YOUMSPSupport focus*plexlaneA broader business partner
Core capabilityPartial focusBeyond support scopeEnterprise experience
THE EXPERIENCE BEHIND THE CIRCLES
People who already support MSPs, enterprise organizations and growing businesses.
A CLEAR PATH FROM HERE
A practical start.
A team that follows through.
Understand the business
Review your environment, workflows, priorities and points of friction.
Agree the scope
Define ownership, service hours, project outcomes, costs and handoffs.
Build & onboard
Configure, test, document and train. Introduce changes in an agreed sequence.
Operate & improve
Support the agreed environment, review what is working and prioritize the next improvement.
Working with an existing IT provider? We can complement their team with a defined AI, CRM, application or implementation project, or agree co-managed responsibilities.
PRICING & PLANS
Choose the right starting point.
Start with dependable Managed IT, a defined AI or technology project, or Digital Marketing & Customer Growth. Choose services separately or combine them around your priorities.
Clear starting prices. Your proposal confirms the environment, licensing, service hours and delivery scope.
01 / CORE IT + CYBERSECURITY
One experienced team. Three levels of support.
Choose your protection and leadership needs. AI, projects and marketing are available separately.
| YOUR IT FOUNDATION | Essential IT$149/ user / monthKeep work moving. | STRONGER PROTECTIONSecure IT$199/ user / monthReduce cyber risk. | Strategic IT$249/ user / monthPlan the next move. |
|---|---|---|---|
| Experienced IT delivery | Included | Included | Included |
| Remote employee supportAgreed business hours · onboarding & offboarding | ✓ | ✓ | ✓ |
| Microsoft 365 Business PremiumMicrosoft license bundle · up to 300 users | ✓ | ✓ | ✓ |
| Device, cloud & network administrationUp to two supported computers per user | ✓ | ✓ | ✓ |
| Security & recovery foundationsEndpoint protection · MFA · email security · M365 backup | ✓ | ✓ | ✓ |
| Managed threat detection & response* | — | ✓ | ✓ |
| Phishing exercises & vulnerability reviewsWith remediation of agreed supported devices | — | ✓ | ✓ |
| Quarterly access & security review | — | ✓ | ✓ |
| Assigned vCIO & technology roadmapAnnual budget · monthly leadership review | — | — | ✓ |
| Continuity tabletop & improvement planAnnual exercise · quarterly business-system priorities | — | — | ✓ |
| Monthly minimum | $7455 supported users | $9955 supported users | $1,495Monthly service floor |
| Build around your business | Discuss Essential | Discuss Secure | Discuss Strategic |
Scope and exclusions. Your proposal confirms pricing, Microsoft licensing, tooling and delivery scope. One-time onboarding is quoted after discovery. Onsite work, servers and server backup, hardware, firewall subscriptions, extra locations, migrations and formal compliance work are scoped separately. *Threat-monitoring coverage and response responsibilities are confirmed in your proposal; this does not mean a 24/7 employee helpdesk. Strategic leadership includes up to two hours each month. Taxes and contract terms are confirmed in the proposal.
02 / BUSINESS GROWTH + PRODUCTIVITY
Go beyond keeping IT running.
Two separately scoped services. Start with a business problem, define the improvement and agree the investment.
AI & Automation
Give your people time back.
Let fewer opportunities fall through.
- Build
- AI reception, inquiry capture, booking workflows, knowledge assistants and system integrations.
- Improve
- Less administration, clearer handoffs and faster follow-through—with people in control.
- Measure
- Time saved · requests captured · completed next steps
Priced by scopeImplementation + optional ongoing care
Find your automation opportunity →Digital Marketing
& Customer Growth
Win more of the right business.
Give customers a reason to return.
- Build
- Branding, websites, CRM pipelines, local visibility, campaigns and customer follow-up journeys.
- Improve
- Capture inquiries, follow up estimates, reactivate past customers and encourage repeat bookings.
- Measure
- Qualified leads · conversions · repeat business
Priced by scopeInitial setup + agreed ongoing management
Explore your growth opportunities →Need a defined technology project?
Applications, CRM implementations, migrations and other IT improvements receive a separate scope, delivery plan and project price. You can engage Plexlane without changing your MSP.
Software, AI/model and phone usage, messages and advertising spend are separately identified. Outcomes depend on your starting point, adoption and business conditions; measures are agreed before work begins.
“Plexlane has helped us bring our brand, technology, and ongoing support together—from shaping our digital presence to guiding technology decisions and strengthening cybersecurity. Having a team that understands our mission and follows through gives us more time to focus on the families and communities we serve.”
Isha and Diya
Co-founders, March for Miracles, Inc.
BEFORE WE GET STARTED
A few practical answers.
How we work, what is included, and where we can help—before we start a conversation.
Yes. We can deliver a defined AI, CRM, website, integration or application project alongside your provider. Co-managed IT support is also possible when responsibilities and access are agreed.
We design handoff paths for uncertain requests, exceptions and sensitive decisions. Your team retains responsibility for the business rules and approvals.
Your proposal identifies the software subscriptions, AI usage, implementation and ongoing support included in the starting scope. Additional costs are separated so you can see the full commitment.
We agree the applications and vendor responsibilities before onboarding. We can support the surrounding IT environment and coordinate escalation with practice, legal, accounting and other software providers.
Onsite coverage and travel are scoped around your locations across Tampa Bay. Service hours, visit allowances and response targets are agreed in writing.
Yes. A useful first step could be an appointment workflow, an AI receptionist, a CRM implementation or an IT improvement. We define the scope and handover before building.
LET’S MAKE WORK EASIER
What could we take
off your plate?
Tell us what is slowing your business down—or what you want to make possible next. We’ll help you identify a practical way forward.
- Support your people.
Managed IT and practical cybersecurity. - Make work easier.
AI, connected workflows and technology projects. - Strengthen customer relationships.
CRM, follow-ups and digital marketing.
What happens next?
A conversation about your priorities, the right scope and a clear next step.
Serving Tampa, Westchase, St. Petersburg, Clearwater, Carrollwood, Brandon, Riverview, Wesley Chapel, Palm Harbor and neighboring communities.
LET’S START A CONVERSATIONTell us what matters
Tell us what matters
to your business.
A few details will help us bring the right expertise to the conversation.
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